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Frequently Asked Questions (FAQs)

Top 5 Questions
	·	Do I have to become a member first if I want to apply for Priority Trust Service? 519x view(s)
	·	How to become a member of Exporterus? 400x view(s)
	·	How to pay for Exporterus services? 355x view(s)
	·	How to view my company online? 326x view(s)
	·	How to send one inquriy to multiple companies or trade offers? 313x view(s)

Trade Offer
	·	Why is there no email address?
	·	How to search for my posted trade offer (buy, sell, or cooperation)?
	·	My trade offer can be placed under more than one industry category; what should I do?
	·	How to delete trade offers?
	·	Can I repost the same trade offer more than once?
	·	How to fit my product picture onto my website?
	·	How can I delete the uploaded product picture?
	·	What should I do if I can't find an appropriate category for my Trade Offer?
	·	Why I can't upload my product picture?
	·	How to unsubscribe Trade Alerts?
	·	How to get priority listing for my trade offers?
	·	My trade offer was refused by your Customer Service department. Under what circumstances would my trade offer be refused?
Company List
	·	What is the difference between the Company Profile of a Member with Priority Trust, and that of a free member?
	·	How to view my company online?
	·	Why my membership is being canceled by Exporterus?
	·	How to modify my company info?
	·	How many companies am I allowed to add to Exporterus Company List?
	·	Do I need to fill in every field when entering my company info?
	·	How to select relevant categories?
Member Menu
	·	How to become a member of Exporterus?
	·	How do I login?
	·	Why can't I log in to Exporterus?
	·	How to modify my member information at Exporterus?
	·	Why was my Email Address not accepting during the registration process?
	·	How do I get my cookies to work?
	·	What is the purpose of Logout?
	·	Why was my Password not accepted during the registration process?
	·	Can I change my User Name?
	·	Why was my User Name not accepted during the registration process?
	·	What can I do if I've forgotten my User Name?
	·	Why was my Company Name not accepting during the registration process?
	·	How to change my password?
	·	What if I forgot my password?
Trade Mail
	·	How to access Trade Mail?
	·	I received an email message notifying me that I have a quote. Where can I view it?
	·	Can I send one document to more than one member simultaneously?
	·	What can I use Trade Mail for?
	·	Can I send photos of my products through Trade Mail?
Inquiry Basket
	·	How to send one inquriy to multiple companies or trade offers?
	·	Why was my "Inquiry Now" and "Add to Basket" button not appear when I'm searching?
	·	Can I inquiry later after selecting companies or trade offers to Inquiry Basket?
Priority Trust
	·	Why should a free member upgrade to Priority Trust?
	·	How can Priority Trust service enable trust benefit between a buyer and a seller?
	·	Do my membership lost if I quit during the Priority Trust application?
	·	What are the major differences authentication and verification at Priority Trust services and traditional authentication-verification services?
	·	I am an existing Exporterus free member; do I have to apply for a new User Name if I wish to be a Priority Trust member?
	·	How can Priority Trust service help suppliers increase their product orders?
	·	Do I have to become a member first if I want to apply for Priority Trust Service?
Payment
	·	How to pay for the services by wire transfer?
	·	How to pay for Exporterus services?

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